Print Editor Error due to Microsoft Windows Update (See Solution)
By Visual Support 9/10/2019

A Microsoft Windows Update on August 16th affected a core component used in the Visual Lighting software. Microsoft has released a patch that should fix the problem. Please select your windows operating system and install the update.

Windows 10 Version 1903:

Windows 10 Version 1809:

Windows 10 Version 1803:

Windows 10 Version 1709:

Windows 10 Version 1703:

Windows 10 Version 1607:

Windows 10 Version 1507:

Windows 8.1:

Windows 7 :

Call for Revit files!
By Visual Support 8/17/2017

We need your help! We are currently testing support for Revit projects within Visual Lighting and we are looking for real-world Revit projects that we can test. If you have a project that you are willing to submit for testing, you can securely upload it using the upload page linked below. All submitted projects will remain confidential. If you would like additional info, you can email us at Thanks for your help, we hope to preview our Revit workflow very soon!

Rubik Design Tool Released
By Visual Support 4/25/2017
The Visual Solutions Team has developed a web based Rubik Design Tool for you to quickly create a Rubik design for your next project. You can visually evaluate different designs and track the average illuminance as you work. The Rubik Design Tool can save files to Dropbox or to a local drive.
Visual 2016 Released
By Visual Support 2/26/2016
We are excited to announce the public release of Visual 2016! Visual 2016 includes several major requested feature updates outlined below. Visual 2016 is a free upgrade to all 2012 users with an active subscription.
  • Program updated to run on Windows 10 & Windows 8
  • Faster calculations and rendering using multi-threaded engine
  • Import PDF files or Google Map satellite images as design backgrounds
  • RealDWG from AutoDesk to improve importing of DWG/DXF files
  • Illuminance Recommendation Tool
  • Light Loss Factor Calculator
Daylighting Tutorial Video
By Visual Support 9/24/2015
We have added a new tutorial video providing an overview of daylighting in Visual. The 6 minute video provides an introduction to creating windows and setting their properties. It also covers selecting a location, time, and sky condition as well as turning on and off daylight calculations.

Windows effect light calculations even if you are not calculating daylight. If your project has a window wall you can include the light lost through the windows by adding a window to your room. (as though it was night time)

Pro Tip: You can use 100% transmissive windows to add apertures between rooms that share a wall, or between a room and a pop up in the ceiling.
Visual 2016 updated to work on Windows 10
By Visual Support 7/28/2015
Visual 2016 has been tested on Windows 10. If you are upgrading to Windows 10 please be sure to update to the latest version.
Visual Economic Tool 2.0
By Visual Support 7/7/2015
vet screenshot

The Visual Economic Tool has been redesigned based on feedback from Visual customers. The Visual Economic Tool now supports multiple spaces, luminaires, and controls per lighting design option. The new version will replace Version 1.0 of the Economic Tool, files from 1.0 can be imported into 2.0.

vet pages

The new and improved interface is simpler and easier to use. The printed report has been completely redesigned to make it easier to present and explain your financial analysis to your customer. The Visual Economic Tool incorporates the new Visual Cloud services to automatically save your project and eliminate the need to save files to your computer.

learn more...

Luminaire Height
By Visual Support 6/8/2015
The world coordinate height of a luminaire is based on the the mounting height added to the Z coordinate of the insertion point. A luminaire's insertion point is based on the Active Plane during the place command, by default in plan this is the Z=0 plane. However, some commands move the Z coordinate of the Active Plane up or down. Thus you may use the place command with the same mounting height indicated (but different insertion points) and end up with luminaires that are at different heights.

You can tell what plane the active plane is by looking at your cursor and the X Y Z location in the bottom left of the Visual window. If your cursor is green and red, its in the XY plane (typical for plan view), Blue Green is YZ, Blue Red is XZ. If your Z value isn't zero when in plan view, you can reset it by pressing the 'Home' key on your keyboard (keyboard commands). You can also use the Home key to reset after using the Align Cursor to Plane command.
Exporting DWG from Print Editor
By Visual Support 6/2/2015

In addition to printing or generating a PDF it is also possible to export a Print Editor page layout to a DWG or DXF file. Exported DWG files contain layers who names start with "VSL" so that they are easy to find within your CAD program. You can toggle what layers are exported in the export menu. In the Print Editor you can toggle the display of contours, luminaire labels, and choose if luminaires show up as outlines or filled in blocks. If your layout contains images, its a good idea to export to a new folder as image files are exported separately from the DWG file and then referenced.

Font size of a drawing's calculation point values can be adjusted in the drawing properties. Select the drawing, then in the Properties sidebar you can adjust the calculation value and luminaire label font size.
Emergency Lighting
By Visual Support 5/15/2015
Watch a new tutorial video for advanced users of Visual. In this video you will see how to use layers to organize your project when doing an emergency lighting calculation. The video shows editing luminaires symbols, creating layers, masking calculations zones, setting a layer calculation state, adjusting luminaire configuration, and aiming luminaires.
Only the 10 most recent news stories are visible on this page. However, older news stories are searchable in the knowledgebase. You can also access our archived newsletters from before 2015.