Below are frequently asked questions

1. Import DWG or DXF into Visual: Recommended process to import a CAD file into Visual.
   Updated: 8/7/2013 9:49:03 AM
   If you are unable import a DWG or DXF file into Visual, you may need to first clean up the CAD file in AutoCAD....
2. Visual Styles related operation resulted in an error because no visual style is currently active.
   Updated: 8/2/2013 2:38:35 PM
   This error message is displayed when attempting to use the Print Editor....
3. How do I change a luminaire to another luminaire in order to perform a comparison?
   Updated: 12/17/2001 2:48:27 PM
   There are two ways to accomplish this: You can create a new luminaire type in the Luminaire Schedule and then use the Properties Form to change the types of selected luminaires to the new type, Or you can change the IES file that is associated with a luminaire type in th...
4. Imported AutoCAD drawing is too small
   Updated: 7/29/2013 3:42:23 PM
   This is caused by invalid or invisible AutoCAD entities being located far away from the actual layout. ...
5. Getting Started [Tutorial Video]
   Updated:
   Follow along from start to finish as we go from importing a 2D CAD file to creating a printed report Watch Training Video...
6. Purchasing message: You have already signed up with this account information
   Updated: 8/2/2013 12:27:49 PM
   During the purchasing process the message is displayed and you cannot proceed with your order....
7. How to print a PDF file from Visual
   Updated: 7/8/2009 1:10:43 PM
   Printing to PDF in Visual can be as simple as printing to a regular printer. All you need is a PDF converter. Adobe Acrobat Professional is a well-recognized solution for printing to PDF and may already be available through the IT department at your company. The latest version is Acroba...
8. Lamp Lumens field (In the luminaire schedule)
   Updated: 8/7/2008 1:53:20 PM
   The lamp lumens field will display a number indicating the lumens per lamp on which the photometric test is based....
9. How do I export a DXF/DWG file from the Print Editor?
   Updated: 2/14/2005 4:10:07 PM
   Go to the File menu and select Export. You will get a file dialog box. Select the directory you want to save the DXF/DWG in and enter a file name for your DXF/DWG. Click on the Save button and Visual will create a DXF/DWG of the current Page....
10. Visual Backup Files Location
    Updated: 5/16/2013 12:43:32 PM
    Visual 2.6 backup files Windows XP C:\Documents and Settings\All Users\Shared Documents or Documents\Visual\Support Visual 2.6 backup files Windows 7 C:\Users\Public\Public Documents\Visual\Support Visual 2012 backup files Windows...
11. How do I place two different luminaires types on the same pole?
    Updated: 8/9/2013 1:56:17 PM
     ...
12. Unable to run the Visual setup.
    Updated: 9/3/2013 4:33:59 PM
    When attempting to run the Visual setup, the following error message appears: Can't Initialize Installation....
13. Borders are not displayed on the page when printing to a PDF file from the Visual Print Editor.
    Updated: 7/8/2009 1:21:45 PM
    In the Visual Print Editor, choose the Adobe PDF printer From the toolbar, click on the paper size button to display the Document properties for the Adobe PDF printer Select Settings and then uncheck the box: Do not send fonts to Adobe PDF A free PDF w...
14. How to Hide or Show Known File Type Extensions in Windows 7
    Updated: 9/26/2012 9:15:00 AM
    1. Open Folder Options, and click on the View tab. 2. Uncheck the Hide extensions for known file types box, then click on OK Note: Toaccess Folder Options 1. Open the Control Panel (icons view). 2. Click on the Folder Options icon....
15. How to change what program is used to open Visual files
    Updated: 9/3/2013 10:18:25 AM
    Locate one of your saved Visual files in Windows Explorer use Shift+Right Click on the VSL file and Open With. Select 2.6 Executable if you want to have the files open in the Visual 2.6 program.orSelect 2.7 Executable if you want to have the files open in the Visual 2...
16. Ribbonbar appears distorted in the program
    Updated: 9/3/2013 4:32:23 PM
    Change the font size on the computer. ...
17. Unexpected File Size message is displayed when attempting to download the Visual setup
    Updated: 11/13/2013 8:10:07 PM
    There are two possible causes for an Unexpected File Size error message....
18. Interface Overview [Tutorial Video]
    Updated: 7/29/2013 9:42:25 AM
    Review the similarities between the interface of Visual 2.6 and Visual 2012 Watch Training Video...
19. How do ABL employees get a license?
    Updated: 4/30/2015 12:40:30 PM
    All ABL employees have free access to Visual via their Agile login....
20. How to transfer a license to another user
    Updated: 2/5/2014 2:18:04 PM
    Click on the license number in the user's or the owner's account to bring up the Modify License window.  Click the Transfer button at the top of the window.  Enter the new User's email address.  If the Owner is different than the User (for example, an agent owns a complimentary lic...
21. How do agents provide a license for Visual 2012
    Updated: 11/6/2013 11:21:09 AM
    Agents can provide users a 50% discount code at no cost to the agent, or provide a complimentary 1 year license for $50 commission deduct....