There is an intel driver issue that is causing the Design Layout to display without grids and print pages display without the "paper". The user can downgrade their driver (which seems to work on most PCs) but depending on what their oldest driver date is, downgrading may not work.

If, the user has an NVIDIA graphics processor in their PC, they can change the default 3d accelerator to the NVIDIA processor.

Right click on your desktop and see if there is an NVIDIA Control Panel option.

If there is, click it and in the right panel, click Manage 3D settings.

In the left pane, change the Preferred Processor to the NVIDIA processor then click Apply.

https://www.intel.com/content/www/us/en/support/articles/000029187/graphics-drivers/graphics-for-6th-generation-intel-processors.html